Testimonials
Trained & Certified HVAC Technicians providing Quality Worksmanship.

Madd Air Heating & Cooling Testimonials

We're trusted by over 500 of your neighbors!

Dori HertelDori Hertel ★★★★★ A++++ team! I drove up to my business on a hot Friday morning to find that both of our outside air conditioning units had been STOLEN! We contacted Madd Air who had installed one of the units less than a year ago. They had one of the units in stock but said it would be Monday or Tuesday before the other unit could be installed. They worked with the police AND our insurance. By 5pm THAT DAY they had BOTH units installed! They recommended to have custom cages built to secure our units, but would likely take 2 weeks to be complete. By lunch the next Monday the cages had been installed. For a potential huge headache, Madd Air made a terrible situation basically a non-issue for us and finished the job well under their original estimate. We are customers for life!A and J RaabA and J Raab ★★★★★ MADD air is by far the most professional company we have ever used, from the workers to the owner it is a 5 star rating. We worked with Joey, who has given us the best customer service possible to the actual work, which so far has had great results. They don’t nickel and dime you, but the job they do, is worth every nickel and dime. I highly recommend them to anyone.Ben MorlangBen Morlang ★★★★★ We have had a relationship with Madd Air for 6 years now, they've been great, on time, communicative and on the rare occasion we had scheduling issues the owner himself came out to service out equipment to maintain the schedule.Kaci JKaci J ★★★★★ A++++ service always. We've been dealing with Madd Air for years since our previous company disappeared. The Madd Air crew is always awesome and take care of us. Justin especially goes the extra mile to make sure he diagnoses our problems and explains solutions and options. We never feel taken advantage of, it's so rare to find a company that feels honest and these are some of the REALLY good guys. 👏🏻👏🏻 We are customers for life.Jeff HorneJeff Horne ★★★★★ Well MADD Air has hit another home run! Our HVAC system recently gave up ( after about 5 years of MADD Air helping us to keep it running). Joseph and his team arrived at the stated time, got to work, and finished the project the same day. Joseph and his crew were exceptional - kind, courteous, and hard working. They were so respectful of our home and furnishings-they used drop cloths, caution, and even swept the front porch as a part of their project cleanup. These guys are absolutely awesome, and have been every time I’ve called on them! I would never think of using another heating and air group! In fact, their new division “roofing” will be the ones we call when the time comes - no we’re not related, they’re just that good! Again, thank you Joseph and MADD Air crew!! You too Heather! Jeff, KingwoodResponse from the ownerAbsolutely Jeff, thank you for your kind review! TX Boy MomTX Boy Mom ★★★★★ ** Additional Review **We just purchased our new home a couple of months ago. We knew something was off with our a/c system. It was constantly running. One half of the house was cool, the other half was much warmer & seemed more humid. We reached out to Charlie & Joey at Madd Air, as they had diagnosed & repaired our system in our older home about 7 months ago. I can’t express to you enough, how grateful I am for these gents! It was a true team effort that got us up & running way before we had expected. Madd Air is the best!5 stars for tech’s knowledge & professionalism & 5 starts for customer service!** Previous Review ~ 7 months ago **I must say, I was EXTREMELY impressed with Joey & his team. They showed up early (with a heads up first) & worked hard all day replacing the ductwork in our 2-story home. They were all very friendly & professional at the same time. They did a stellar job. They brought tarps & covered the flooring, furniture & appliances where they had to cut into the sheetrock. After the job was complete they vacuumed the house, swept & you couldn’t tell they had been here at all. I would HIGHLY recommend Madd for all of your A/C needs. Top notch crew!Linda NorrisLinda Norris ★★★★★ We have used MADD Air now for several years. They have always been prompt and finding a solution to solve any problems. They have also replaced both our units. They are very professional and always clean up after they are done. Sam is fantastic!Response from the ownerSo glad we could get it taken care of for you Linda, thank you for choosing Madd Air! Brittani SkeroBrittani Skero ★★★★★ We had an issue with our ac. Madd air came out and found the problem right away. They gave us a quote and the next morning they had our ac and ductwork replaced. This company is super professional and has great customer service. I will be recommending them to everyone.Nick RmzNick Rmz ★★★★★ Great people. Outstanding work!Julie MossJulie Moss ★★★★★ Joseph, from MADD, came to figure out why our A/C had quit running. He quickly determined that the drain line was plugged up. He fixed that problem and then installed a new filter for me and checked the outside unit and assessed its efficiency.MADD was highly recommended by several friends at our Church and we would absolutely recommend them as well. I have signed up for their maintenance program and look forward to more excellent customer service and attention to detail. AND their prices are extremely reasonable.Response from the ownerThank you, Julie for trusting us to come out and take care of your AC needs. Looking forward to seeing you in the Spring! Amber HarrisonAmber Harrison ★★★★★ We have had an ongoing issue which their technician was able to identify. Knowledge is power, and he had the knowledge.Response from the ownerYou're absolutely right, knowledge is power and our technicians strive to provide excellent service through their knowledge. Thank you for your kind review! Olga C. MenefeeOlga C. Menefee ★★★★★ We are very impressed with the great service this company provide for us, made a call for service, and the following day they fix the issue with our AC unit. Keep up the good work! Highly recommended.PSE HoustonPSE Houston ★★★★★ Two times these guys have saved us.1.The crew came out with such short notice and helped us tarp a leak when the hurricane came through. I was out of town, they talked to my wife with respect and help her understand the issue. they came and repaired the bad shingles that lifted and leaked- n issues since then.2. when we had that crazy windstorm, a branch we didn't think it was much fell on our roof. when I removed it, there was a good 8 inch hole in our roof right over our child's room. They sent out a guy again and tarped it up asap. we had people wanting to do a complete roof repair and call insurance. our home isn't even 5 years old. They came out, removed a large area of shingles, repaired the area and showed us exactly what they were doing. both times left the roof and work are like no one was there. very clean and very professional.Thank you to the crew and people of Madd Air.Bryan HunterBryan Hunter ★★★★★ A colleague told me about Madd Air for A/C service and I see why they are so highly rated. Joseph was prompt, professional, and knowledgeable. He even gave tips on things to look out for with my particular system. These are the folks to use for your needs.JohnJohn ★★★★★ Justin came out to service my A/C. After the service he gave me a quote that had everything I asked for. I talked to the office, and they gave me a date for install the following week. The new A/C unit was installed today. Throughout the whole process it was very professional. Charley's Team of Technicians did an awesome job. Charley showed me how to use the A/C Controller and all the necessary adjustments. The new A/C unit sounds like it's on whisper mode compared to old unit. I highly recommend anyone thinking about getting A/C service in the future to call MADD AIR.Monica ScottMonica Scott ★★★★★ Camilo and his team provided excellent service: timely, friendly and professional!Jennifer HeimozJennifer Heimoz ★★★★★ THANK YOU Madd Air! & THANK YOU Sam! for taking care of our needs in getting a complete new AC system. We appreciate that they had an easy to understand list of choices of what we could do. Sam answered All our questions and made the process successful.JerryJerry ★★★★★ These guys are tops! Ten years of service and counting. If you need a dependable crew who shows up when you need them give MADD Air a call.Jeniffer KratvilleJeniffer Kratville ★★★★★ We recently had our upstairs AC replaced. MADD Air was able to come out, assess the problem and replace the unit all very quickly. Sam was very thorough in explaining all of our options and answering any questions we had. The installation was quick and they cleaned up after themselves. I highly recommend this company.Greg ArrantGreg Arrant ★★★★★ My upstairs AC went out two days before the hurricane. I called MADD Air and they came out to diagnose the problem. Needed new outside unit. Had to wait 9+ days until electricity was restored to my neighborhood. MADD Air called everyday asking if we had ac and assured me they would install as soon as power was on. They came out and installed quickly and professionally.Carolyn HudsonCarolyn Hudson ★★★★★ I had a great experience with Madd Ac repair JJ came to the house accessed the repair need on the central ac and had it repaired in 15 minutes at very reasonable costI will surely call them againBrian NormoyleBrian Normoyle ★★★★★ Great professionalism, on time and most importantly went above and beyond to allow us to understand all aspects on a new system install.Reagan SmithReagan Smith ★★★★★ I'm extremely pleased with my experience with MADD Air. We had a maintenance contract with MADD already, but our 18-year-old system finally gave out. I called on a Saturday, and Joey was at our home within two hours. He gave us his honest, understandable opinion with options on how to proceed, and we were able to get our system replaced quickly. Joey and his team were extremely professional, efficient, and helpful; I highly recommend them. 👍Elizabeth CurrieElizabeth Currie ★★★★★ 10/10 will recommend Madd Air to anyone in need. They were very prompt and professional from the first phone call to the end of consultation/repair. Justin was helpful and informative and had our AC back up and running in no time.Christopher HicksChristopher Hicks ★★★★★ We have lived in Kingwood for 12 years and have had the pleasure of working with MADD Air and Roofing for both HVAC system installations and a complete roof replacement. Charlie and his team exceeded our expectations in every way.HVAC Installations:MADD Air’s technicians installed HVAC systems in our current home and our previous home. Their work was meticulous, and they ensured optimal performance and energy efficiency.Charlie’s expertise and attention to detail were evident throughout the process. He patiently answered our questions and provided valuable insights.Heather’s excellent communication kept us informed at every stage. Her professionalism and commitment to customer satisfaction were commendable.Sam’s technical and customer service skills are impressive. He worked efficiently and left our homes comfortable and well-ventilated.Roof Replacement:When it came time to replace our current roof due to damage from a recent Houston area wind storm, MADD Roofing stepped in. The quality of their workmanship was outstanding.Charlie’s team completed the project promptly, addressing any concerns along the way.Heather ensured seamless coordination, making the entire process stress-free.Brandon's attention to detail during the roof inspection, working with our insurance, was evident, and we’re thrilled with the results.In summary, MADD Air and Roofing are true professionals who prioritize customer satisfaction. We highly recommend their services and appreciate the lasting relationships they build with their clients.Thank you, Charlie, Heather, Sam, and Brandon for exceptional service!Brittani CohenBrittani Cohen ★★★★★ Gotta shout out to Heather & Sam at MADD Air. Our capacitor went out at 3p yesterday so I called the Home Warranty and they got us set up. By 930a this morning still hadn't heard from the assigned company. Called MADD Air and 5 minutes later Sam was at my door, 10 minutes after that he knocked on my door and told me it was all done! I'm floored and amazed with their level of service and so thankful for them!Connie PulsConnie Puls ★★★★★ One on my AC units went out and Camilo, Joey and their entire crew very competently replaced it. I am so pleased with the expert care we received. Timely, efficient and professional. Thank you!!Kyle WKyle W ★★★★★ Justin and Carlo did a great job troubleshooting and getting my AC going. They also left the attic in much better shape than to start with. Really appreciate these guys and their crew for working in the hot attic to repair the problem. Highly recommend.Paul LaraPaul Lara ★★★★★ MADD Air is by far the best service we have ever used. We just had Sam come out today to repair our system and as with everyone on the team he was nothing but professional and courteous. That is the reason they are the first and only number we call when we have A/C issues.morgan wheelermorgan wheeler ★★★★★ We had both units serviced by Camilo and he was very professional, respectful, polite, and thorough. He noticed a possible leak and left quotes for replacement should we decide to do so. We noticed the units struggling and decided to replace the units as they were the original models and were 20 years old. Justin came out and answered some additional questions and explained the quotes and process. After calling around we decided to use Madd Air as they are the most upfront, easy to contact, and in my opinion helpful.Justin arrived with the installation crew promptly at 8am as scheduled and they got to work. Moy and his crew were extremely polite, respectful, and hardworking! They worked through the heat and had both units replaced by 2pm. Justin explained the new thermostats and systems and left his number should any issues arise.We highly recommend Madd air and their team!heike schottheike schott ★★★★★ Madd Air has been servicing our AC/Heating units for a few years now and Sam who takes care of our area is great. Takes his time to explain in detail what was done and what may need upgrading soon. This week he lead a team to upgrade our System which was still original to the house and had gone out. They made room on their schedule before the weekend and within hours the system was replaced and is running smoothly. Sam even assisted with an additional air return which makes the entire system run much more smoothly and eliminated a noise problem with the original return completely. The team cleaned up perfectly and Sam just made it all seem so effortless for us. The office team was quickly available for all needs as well. Thanks Sam and Madd Air. 10/10Jon ZinnJon Zinn ★★★★★ Sam and the team at Madd were able to tackle a failure quickly in our home last week. We opted to replace the entire furnace versus replacing an older blower motor. Very professional and will do business with Madd again, if needed.Deborah SwayneDeborah Swayne ★★★★★ My experience with MADD Air was outstanding! I have used them for air conditioning maintenance and was extremely pleased. It was time to replace the unit. My technician, Joey, was excellent! He was professional and knowledgeable. Joey walked me through the whole process and explained the replacement thoroughly. He followed up promptly to see that everything was done correctly. The installers were great!! I'm so pleased with the service MADD Air provided, I will be using them to replace my roof. Thank you for excellent customer service! It is great knowing I have an outstanding air and roofing company to rely on!G AG A ★★★★★ The team at Madd air is a quality group. They installed a complex two story installation before the heat of the day kicked in and made the necessary tweaks to ensure it worked exactly as promised. Justin and his team are very responsive, and I have nothing but good things to say about them.Erin SelkErin Selk ★★★★★ We have been MADD air customers for several years. They have always been upfront and honest with us and have kept our 20+ year units going way past their life expectancy. It was time to replace the units and Sam and Camilo did a great job explaining all of our options and making sure we were comfortable with the decision. They were out first thing the next day for our install. Charlie came with the team and started the project and Camilo came several times throughout the day and at the end of the install to explain all the new equipment and make sure we were fully satisfied. The installation team was great, all hard workers and cleaned up after they were done.Would highly recommend MADD air for all your HVAC needs!Matthew RayMatthew Ray ★★★★★ Polite, fast and courteous service. I highly recommend Madd Air for your HVAC needs. I only wished Sam's girlfriend would've let him have the train set lolGreat company!!Lynette FreeLynette Free ★★★★★ SAM was my technician. Could not have been more pleased with his knowledge and professionalism. He arranged timely service and was informed and courteous. He provided info on options (repair or replace) as well as options for payment. He ran his crew efficiently and the job to my satisfaction. Excellent customer service from start to finish.RANDAL MAFFETTRANDAL MAFFETT ★★★★★ One of our home A/C units went out yesterday. Called MADD Air and they sent a technician, Joey Schiller, the same day who diagnosed the problem and gave me quote in less than 10 mins. The next day Joey and his team showed up early morning and had the entire install done in less than 3 hours. Joey and his team were outstanding. Very professional, very polite and very clean. They are my "go to" guys for all our HVAC needs!Ethel DawsonEthel Dawson ★★★★★ I called Sam and left a message about 7:30 pm Thursday. He called me back about 8:00 pm. I told him my a/c was not cooling. He asked could I wait until morning. I said yes and he was at my home at 8:00 am. I know my unit was 19 years old and Sam has kept it running for 2 years. Now it was time for a new one. This was Friday I thought it was be next week before it would be replace. No they were here at 8:00 am Saturday and were finished by 11:00 am. Professional, honest, reasonable. I would use no one else.Robert PattonRobert Patton ★★★★★ My family lives in New Caney and our air conditioner needed repair. Joseph came out and found the problem immediately. He fixed the problem at a very fair price. Joseph was professional, courteous and informative. I would highly recommend Madd Air to anyone who needs fast reliable air conditioning service. Madd Air has another satisfied customer.j kalmbachj kalmbach ★★★★★ Called because my unit was making noises and not cooling correctly. The lady I spoke to in the office was very nice and was able to set me up with an appointment for a couple days later... which is awesome because most companies it takes forever..... The technician Joey was very knowledgeable and was very nice. Found the problem quickly and took him no time to fix it. I can definitely see why this company has 5 stars... I would recommend this company to everyone..Mary BrainardMary Brainard ★★★★★ I can not say enough awesome things about Madd Air. Sam came out on a Sunday. They take such great care of me. AAAAAAAA++++++++Response from the ownerThank you so much Mary! finkjmfinkjm ★★★★★ Team. The purpose of this note is just to recognize Justin, Tarix and Madd air for their help and professionalism following the failure of our AC in May 2024. During this period, we secured multiple quotes which enabled to not only compare prices but warrantees and the people we would be working with. Justin was a breath of fresh air, trustworthy, efficient and consistently communicated. Multiple options were provided.Pricing/warrantee on a completely new system, were very competitive. Once it was decided to move forward with Madd Air, Justin quickly responded and agreed to an installation date (the very next day). Tarix showed up early on that date to perform the installation and did an outstanding job! They also thoroughly cleaned up after. I can't tell you how rare and how much this type of communication/service means during what could otherwise be a potentially chaotic time involving the loss of AC. Fantastic job Justin, Tarix and Madd Air! We will be calling again the next time we need service. Thanks so very much for your hard work. John FinkBruce SpragueBruce Sprague ★★★★★ We live in Kingwood (Barrington), and after ten years in our brand new single story Darling home, our HVAC system finally needed to be replaced. Our 4 ton HVAC system was a builders grade unit, and was barely ok most of the time, but when the summers got really hot, it could not keep up. Last week, our unit developed a freon leak, and it was better to upgrade rather than spend a fortune trying to fix a weak and old system. Also, we wanted to upgrade to a 5 ton system, to better cope with the heat and humidity.I was warned that HVAC prices have really gone up the last 10-20 years. I checked with all the top local HVAC dealers, some large companies that have been around for decades, and some newer companies that have been in Kingwood area for over ten years. We had one major local dealer come out, and told us we could not upgrade to 5 ton, without also having to completely redo our existing attic ducting system (for an extra $9,000)! Their sales person gave us a price, for a basic 4 ton (single stage) unit, that was unbelievably high.I got bids from several other local Kingwood HVAC companies, and two dealers had MUCH more reasonable prices. Their costs were literally about $10,000 LESS than our first bid….and that was using the exact same equipment (American Standard or Trane) systems and types! Not only that, they said there would be no problem at all using our existing ducting system (and not have to pay for new ducts) and we could upgrade with a more powerful 5 ton unit after all.After much study of all our local dealer choices, we went with MADD AIR (in business for 13 years right here servicing Kingwood, and highly recommended in Barrington and all of Kingwood), and that has been a great choice! The owner Charlie (along with many of his family members in the business) and many of their tech folks are all local residents. Not only was their total cost many thousands less (gave me a Veteran discount) for a 5 ton Trane, but their entire team was excellent from start to finish. Justin, the lead tech at MADD AIR (factory trained), came out for the bidding process, and unlike your typical “sales person working for a commission”, he was able to much better analyze our situation and get us up and running (like knowing our existing ducts would work just fine with a larger 5 ton unit). They were able to come out within two days to install our new system, and their excellent setup crew of about six very sharp installation workers, literally changed over our entire system in only about three hours (amazing)! Not only that, but Justin and the MADD AIR owner, Charlie. also came out to start the job project, and another tech (Camillo) came out afterwards to inspect the finished job. These guys are truly HVAC pros. Our new system is now able to COOL and lower the HUMIDITY levels in our home MUCH BETTER! They also gave us the preventative maintenance service package for the first year FREE, along with an extra concrete pad to go over our existing pad, to raise the condenser level higher above the ground. As a bonus, they also readjusted some of our ducting in the attic to give us more room to move around….no extra charge. We could not be happier with our new HVAC system from MADD AIR!I highly recommend MADD AIR for all your HVAC needs. Just look at all their excellent testimonials on their website for the last decade…they are the real deal. Don’t waste your time and money elsewhere. I will be using MADD AIR for all our future yearly HVAC maintenance checks. In case you were wondering how they came up with the name MADD….well, Charlie’s daughter Maddy (who also works at MADD AIR), is the namesake!Bryce ZacharyBryce Zachary ★★★★★ We had a great experience with Madd Air. Sam is phenomenal. We highly recommend them!Leo IiiLeo Iii ★★★★★ I recently had an excellent experience with the A/C service provided. Not only was the service fast, but the technician (Sam) was incredibly informative, explaining everything thoroughly. I highly recommend them for their efficiency and knowledge in addressing my A/C needs promptly.Chaunte' SterlingChaunte' Sterling ★★★★★ Highly recommend, Justin came out and educated me on my system and how to make it perform better. Justin was also honest with me, my issue was human error not a mechanical problem, he could have easily took advantage of my error. I highly recommend these folks.Brian O'BrienBrian O'Brien ★★★★★ Thanks to Sam for taking good care of us. We replaced two heater/ac units at one time and they showed up early, got everything installed, cleaned up and were gone by early afternoon. The crew was respectful and polite. Very satisfied.js_loader

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