Testimonials
Trained & Certified HVAC Technicians providing Quality Worksmanship.

Madd Air Heating & Cooling Testimonials

We're trusted by over 500 of your neighbors!

Erin SelkErin Selk ★★★★★ We have been MADD air customers for several years. They have always been upfront and honest with us and have kept our 20+ year units going way past their life expectancy. It was time to replace the units and Sam and Camilo did a great job explaining all of our options and making sure we were comfortable with the decision. They were out first thing the next day for our install. Charlie came with the team and started the project and Camilo came several times throughout the day and at the end of the install to explain all the new equipment and make sure we were fully satisfied. The installation team was great, all hard workers and cleaned up after they were done.Would highly recommend MADD air for all your HVAC needs!Matthew RayMatthew Ray ★★★★★ Polite, fast and courteous service. I highly recommend Madd Air for your HVAC needs. I only wished Sam's girlfriend would've let him have the train set lolGreat company!!PaulPaul ★★★★☆ People, equipment, and servuce are excellent, and I would recommend Madd Air.However, service contracts for Diamond Club members, there is an 'extra charge' to clean out falling leaves (debris) inside the outdoor AC unit.I have a second residence with another service provider, and they clean it out twice a year - Fall andSpring when servicing heat and cooling. The price and 'value' of service is better at my second residence.I'm really surprised to discover this outdoor unit cleaning is not included as a standard service.Lynette FreeLynette Free ★★★★★ SAM was my technician. Could not have been more pleased with his knowledge and professionalism. He arranged timely service and was informed and courteous. He provided info on options (repair or replace) as well as options for payment. He ran his crew efficiently and the job to my satisfaction. Excellent customer service from start to finish.RANDAL MAFFETTRANDAL MAFFETT ★★★★★ One of our home A/C units went out yesterday. Called MADD Air and they sent a technician, Joey Schiller, the same day who diagnosed the problem and gave me quote in less than 10 mins. The next day Joey and his team showed up early morning and had the entire install done in less than 3 hours. Joey and his team were outstanding. Very professional, very polite and very clean. They are my "go to" guys for all our HVAC needs!Ethel DawsonEthel Dawson ★★★★★ I called Sam and left a message about 7:30 pm Thursday. He called me back about 8:00 pm. I told him my a/c was not cooling. He asked could I wait until morning. I said yes and he was at my home at 8:00 am. I know my unit was 19 years old and Sam has kept it running for 2 years. Now it was time for a new one. This was Friday I thought it was be next week before it would be replace. No they were here at 8:00 am Saturday and were finished by 11:00 am. Professional, honest, reasonable. I would use no one else.Robert PattonRobert Patton ★★★★★ My family lives in New Caney and our air conditioner needed repair. Joseph came out and found the problem immediately. He fixed the problem at a very fair price. Joseph was professional, courteous and informative. I would highly recommend Madd Air to anyone who needs fast reliable air conditioning service. Madd Air has another satisfied customer.j kalmbachj kalmbach ★★★★★ Called because my unit was making noises and not cooling correctly. The lady I spoke to in the office was very nice and was able to set me up with an appointment for a couple days later... which is awesome because most companies it takes forever..... The technician Joey was very knowledgeable and was very nice. Found the problem quickly and took him no time to fix it. I can definitely see why this company has 5 stars... I would recommend this company to everyone..Mary BrainardMary Brainard ★★★★★ I can not say enough awesome things about Madd Air. Sam came out on a Sunday. They take such great care of me. AAAAAAAA++++++++Response from the ownerThank you so much Mary! finkjmfinkjm ★★★★★ Team. The purpose of this note is just to recognize Justin, Tarix and Madd air for their help and professionalism following the failure of our AC in May 2024. During this period, we secured multiple quotes which enabled to not only compare prices but warrantees and the people we would be working with. Justin was a breath of fresh air, trustworthy, efficient and consistently communicated. Multiple options were provided.Pricing/warrantee on a completely new system, were very competitive. Once it was decided to move forward with Madd Air, Justin quickly responded and agreed to an installation date (the very next day). Tarix showed up early on that date to perform the installation and did an outstanding job! They also thoroughly cleaned up after. I can't tell you how rare and how much this type of communication/service means during what could otherwise be a potentially chaotic time involving the loss of AC. Fantastic job Justin, Tarix and Madd Air! We will be calling again the next time we need service. Thanks so very much for your hard work. John FinkBruce SpragueBruce Sprague ★★★★★ We live in Kingwood (Barrington), and after ten years in our brand new single story Darling home, our HVAC system finally needed to be replaced. Our 4 ton HVAC system was a builders grade unit, and was barely ok most of the time, but when the summers got really hot, it could not keep up. Last week, our unit developed a freon leak, and it was better to upgrade rather than spend a fortune trying to fix a weak and old system. Also, we wanted to upgrade to a 5 ton system, to better cope with the heat and humidity.I was warned that HVAC prices have really gone up the last 10-20 years. I checked with all the top local HVAC dealers, some large companies that have been around for decades, and some newer companies that have been in Kingwood area for over ten years. We had one major local dealer come out, and told us we could not upgrade to 5 ton, without also having to completely redo our existing attic ducting system (for an extra $9,000)! Their sales person gave us a price, for a basic 4 ton (single stage) unit, that was unbelievably high.I got bids from several other local Kingwood HVAC companies, and two dealers had MUCH more reasonable prices. Their costs were literally about $10,000 LESS than our first bid….and that was using the exact same equipment (American Standard or Trane) systems and types! Not only that, they said there would be no problem at all using our existing ducting system (and not have to pay for new ducts) and we could upgrade with a more powerful 5 ton unit after all.After much study of all our local dealer choices, we went with MADD AIR (in business for 13 years right here servicing Kingwood, and highly recommended in Barrington and all of Kingwood), and that has been a great choice! The owner Charlie (along with many of his family members in the business) and many of their tech folks are all local residents. Not only was their total cost many thousands less (gave me a Veteran discount) for a 5 ton Trane, but their entire team was excellent from start to finish. Justin, the lead tech at MADD AIR (factory trained), came out for the bidding process, and unlike your typical “sales person working for a commission”, he was able to much better analyze our situation and get us up and running (like knowing our existing ducts would work just fine with a larger 5 ton unit). They were able to come out within two days to install our new system, and their excellent setup crew of about six very sharp installation workers, literally changed over our entire system in only about three hours (amazing)! Not only that, but Justin and the MADD AIR owner, Charlie. also came out to start the job project, and another tech (Camillo) came out afterwards to inspect the finished job. These guys are truly HVAC pros. Our new system is now able to COOL and lower the HUMIDITY levels in our home MUCH BETTER! They also gave us the preventative maintenance service package for the first year FREE, along with an extra concrete pad to go over our existing pad, to raise the condenser level higher above the ground. As a bonus, they also readjusted some of our ducting in the attic to give us more room to move around….no extra charge. We could not be happier with our new HVAC system from MADD AIR!I highly recommend MADD AIR for all your HVAC needs. Just look at all their excellent testimonials on their website for the last decade…they are the real deal. Don’t waste your time and money elsewhere. I will be using MADD AIR for all our future yearly HVAC maintenance checks. In case you were wondering how they came up with the name MADD….well, Charlie’s daughter Maddy (who also works at MADD AIR), is the namesake!Bryce ZacharyBryce Zachary ★★★★★ We had a great experience with Madd Air. Sam is phenomenal. We highly recommend them!Leo IiiLeo Iii ★★★★★ I recently had an excellent experience with the A/C service provided. Not only was the service fast, but the technician (Sam) was incredibly informative, explaining everything thoroughly. I highly recommend them for their efficiency and knowledge in addressing my A/C needs promptly.Chaunte' SterlingChaunte' Sterling ★★★★★ Highly recommend, Justin came out and educated me on my system and how to make it perform better. Justin was also honest with me, my issue was human error not a mechanical problem, he could have easily took advantage of my error. I highly recommend these folks.Brian O'BrienBrian O'Brien ★★★★★ Thanks to Sam for taking good care of us. We replaced two heater/ac units at one time and they showed up early, got everything installed, cleaned up and were gone by early afternoon. The crew was respectful and polite. Very satisfied.Lois JonesLois Jones ★★★★★ We would like to thank Madd Air once again, we called yesterday and Sam came out, and found the problem. So the Madd Air crew came out today with a new A/C unit and furnace. They were all very polite and started to work without delay, they were all very knowledgeable and knew what had to be done. We are very pleased with Madd Air and their family employees. I will always refer people to Madd Air and Heating.Tx Boy MomTx Boy Mom ★★★★★ I must say, I was EXTREMELY impressed with Joey & his team. They showed up early (with a heads up first) & worked hard all day replacing the ductwork in our 2-story home. They were all very friendly & professional at the same time. They did a stellar job. They brought tarps & covered the flooring, furniture & appliances where they had to cut into the sheetrock. After the job was complete they vacuumed the house, swept & you couldn’t tell they had been here at all. I would HIGHLY recommend Madd for all of your A/C needs. Top notch crew!Brianna ByrdBrianna Byrd ★★★★★ Sam Sparks and his MADD Air crew came out for us and did a wonderful job installing our new variable speed ComfortMaker A/C. Would highly recommend and will use him again! Thank you so much Sam!Francine McHughFrancine McHugh ★★★★★ We had a technician named JOEY who came out and explained all the details perfectly for us to understand. He gave us much time and effort in his estimate and got our system up and running immediately. He came back a few days later just to check all the vents and how everything was working. Couldn’t ask for a better gentleman. call JOEY!!? PRICE WAS RIGHT AND GOT VETERANS DISCOUNT…Miriam Leek-MeiraMiriam Leek-Meira ★★★★★ We hired Madd to get us a new AC unit, and Camilo was so helpful through the entire process. He explained all the pros and cons of their various machines and really listened to our needs and took them into consideration without worrying about upselling us. For the installation, their team was so unbelievably quick, and they cleaned up after themselves so it felt like my house was even cleaner after they left than when they arrived! I'd hire them 100 more times (although hopefully I won't have to) and recommend them to all my friends!B BB B ★★★★★ We contacted Madd Air due to a problem with our AC system. The day of the scheduled visit (4/21/24), the forecast was stormy. When Joey called ahead, we gave him the option to reschedule because of the weather but he insisted on keeping the appointment. He was prompt and courteous and got right to work. Despite the pouring rain, Joey maintained a high level of professionalism and a friendly demeanor. He diagnosed and explained the issue, made the repair and answered our questions. It came as no surprise that we had another great experience with Madd Air. Thank you, Joey, for a job well done!Tara HallTara Hall ★★★★★ For the manager- I give her a 2/10 she was defensive, did not listen well, interrupted with a defensive retort- and had a very prickly phone manner. I started off saying I was very impressed with Camilo and would give him a great review (hence, the 5 stars)- I just had questions about the billing. I had cleaned my own coils the day before (they charge $300+ to do it) and struggled to align the panels back- (both units worked well-fans blowing and spraying all the debris/vacuuming the interior was needed) they charged me $125 to put my panels back on- my complaint was two fold- it took him over 30 minutes to figure out how to put them on- I guess I just thought if they were the professionals- they know how to put them on. Then they charged me $178 for servicing both units- but he didn’t hose them down as I had already cleaned them the day before- and the fan would not work on one of the units after he put them back- he acknowledges they worked when he first came - $300 to put panels on and check pressures/furnace? Just seemed high and the manager was defensive cutting in insinuating I had cut the wire- then when I point out he had cut it- she only said- “Well, he fixed it didn’t he?” Just snarky-Heather BrockHeather Brock ★★★★★ I called and spoke with Sarah. She was incredible! She was kind, professional, and able to provide all the information I needed!Response from the ownerThank you for choosing Madd Air Heather, glad we could help! samantha alvasamantha alva ★★★★★ I spoke with Sarah and she was very informative , I was completely impressed with her professionalism and customer service. Would recommend their business!!Response from the ownerSamantha, thank you for sharing your experience with our excellent team! Leland FairchildLeland Fairchild ★★★★★ Sam and his team came out and sprayed insulation into the attic to bring it up to par. They were quick and efficient and cleaned up behind themselves. Price seemed fair.Response from the ownerThank you for choosing Madd Air Leland, we appreciate your kind review! kathy whisenantkathy whisenant ★★★★★ Sarah was so helpful when I called for info about my system. Excellent customer service She made it so easy to schedule my appointment.Response from the ownerHappy to hear about your great experience with Sarah. Thanks for choosing Madd Air Kathy! Ron TishRon Tish ★★★★★ Always greatResponse from the ownerThanks, we really appreciate it! 🙂 Logan Skelly (Logster)Logan Skelly (Logster) ★★★★★ MADD Air is the embodiment of perfect customer service! They replaced my AC unit a few years back with stellar service, and when I called them back to check out why my fan wasn’t working, they came to my house same day and installed a new furnace the very next day! They made the process so easy. Justin was very helpful and communicated quickly and thoroughly. My thermostat stopped working the next day, I didn’t noticed until after hours, I called and left a voicemail expecting a call the next morning, Heather called me back 15 mins later and had a technician call me. Camilo came to my house within a hour and replaced my thermostat. Camilo was able to identify the issue quickly and had me up and running within minutes of his arrival. I will recommend this company to Everyone! I wish more businesses would be a fraction of what this company gives to their customers.Response from the ownerLogan, we cannot thank you enough for your kind review. We really appreciate it and look forward to serving you any time you need us in the future! Brittany GarciaBrittany Garcia ★★★★★ I called and spoke with Sarah about my system she was very thorough and helped me navigate everything the company offers. If you ever call just ask for Sarah!!Response from the ownerThanks for the 5-star review Brittany!!! Candace GarnerCandace Garner ★★★★★ Excellent customer service! Sarah was extremely sweet and helpful will be continuing to do business with you guys ! Thanks madd air & &cooling !Response from the ownerWe really appreciate your business Candace, thanks for the 5-star review! Octavia CherryOctavia Cherry ★★★★★ I called Madd air at 8 o’clock one morning and they were at my house by 3 o’clock that afternoon. Service was excellent. My service technician was named Joseph and he was very personable and knowledgeable. I definitely recommend this company.Response from the ownerThanks Octavia, glad we could get you taken care of! Elisha HooperElisha Hooper ★★★★★ I called to ask if they will service my existing unit. I spoke to Ashley and she was very helpful and informative. I didn’t feel rushed during the conversation and answered all my concerns. They did a great job. I would definitely recommend them.Response from the ownerHappy to help Elisha, thanks for choosing Madd Air! Cody SeidelCody Seidel ★★★★★ Fantastic service! These guys know their stuff, very informative and friendly. Highly suggest using them for all your HVAC needs! Also, considering them for our roof replacement as well. Great crew👍🏼Response from the ownerThank you so much Cody, we really appreciate your review and recommendations! Trey GrayumTrey Grayum ★★★★★ A+ Company and service. Justin with Madd Air was as professional and knowledgeable as they come. He trouble shot this issue and had me back up and running in no time. Highly recommend!!Response from the ownerThanks Trey, we really appreciate it! Call anytime you need us. 🙂 Holly ScholesHolly Scholes ★★★★★ Joseph takes the time to do the job right. He takes the time to answer all my questions. I am happy to recommend him.Response from the ownerThank you for sharing your experience with our tech, Joseph, we really appreciate your review Holly! Kay AbbottKay Abbott ★★★★★ Nothing but positive reviews of this company. Sam responded to a service call need the day before Thanksgiving. Understanding our need to replace the HVAC he provided detail quotation before he made short term repair. He and his remarkable crew efficiently replaced the two HVAC systems today with remarkable efficiency. The crew works so well together that it was amazing to watch them work.Thanks again, Sam and Madd Air. We count on you.Response from the ownerKay, thank you so much for sharing your experience with our team. We greatly appreciate your feedback and support! Alan WilsonAlan Wilson ★★★★★ When we got up this morning we realized the heat was not working. I call Madd and they stated they would have a technician at the house in about 30 minutes. Camilo arrived within about 20 minutes. He determined we had had a power surge and burned a few wires. He had the unit up and running in 45 minutes. Thank you Camilo for your help 👍.Response from the ownerSo glad we could get you taken care of Alan. Thanks for choosing Madd Air! Gunnar BlankGunnar Blank ★★★★★ We had an issue on the weekend and decided to try Madd air due to positive reviews we had seen online. Camillo came out and diagnosed the issue quickly. He gave us options for repair without being pushy towards any option, unlike another company we had used in the past. We ended up deciding to replace our whole system. The team that came out was quick with the install. The whole replacement was several thousand less to replace everything than we were quoted last summer by another company for just the AC unit. Very happy with our experience and will continue to be a customer!Response from the ownerGunnar, Thanks for the kind review; we are always here when you need us! Cindy BukauskasCindy Bukauskas ★★★★★ On behalf of Monica W: We had heard/read about the excellent service provided by MADD Air but had never experienced it firsthand until our upstairs furnace quit working. Camilo of MADD Air came out the next day and promptly got it working. As the unit was very old Camilo was concerned about CO emissions and did an unsolicited and free check to ensure our safety. All was good.Since both our HVAC units were 22 years old and we had been debating about new units, we took the opportunity to get estimates. Camilo provided a number of options. After receiving a couple more bids we decided to go with MADD Air primarily due to their reputation. The new units were installed this week. Camilo and his crew were amazing - prompt, courteous, and thorough.We don’t know if the decision to replace our old, but largely reliable, units was the correct one but we do know that the decision to go with MADD Air was correct.Response from the ownerEnsuring your comfort and satisfaction is the best part of our job. Thanks for Choosing Madd Air! Loretta WheelerLoretta Wheeler ★★★★★ Madd air has been our AC/Heating company for several years. Madd has remained our company because of their high performance and trustworthiness. Sam has been to our home in Kingwood several times and he is always polite, professional and easy-natured. He explains things well, also. He's the tech I request if available. We've also done business with JJ and he's highly qualified and polite, also. He brings the same skill set to the table as Sam. I cannot emphasize enough how important trustworthiness is. Customer service techniques from the employees entering your home and answering your questions is extremely important at a time when the customer is usually stressed. Excellent customer care, Madd Air! 🙂Response from the ownerLoretta, we are thrilled to hear about your experience with our team members and greatly appreciate your kind review. Thanks for choosing Madd Air Heating & Cooling for all your comfort needs! Vickey GilesVickey Giles ★★★★★ Sam with MADD Air is a professional!! We had an issue and he thoroughly investigated to figure out what was going on. He was straightforward and communicated our options, and installation and repairs were completed the same day. We won’t use anyone else from this point on. Thank you, Sam!!Response from the ownerVickey, thank you so much for sharing your experience with our team and choosing Madd Air for your comfort needs! Black DiamondBlack Diamond ★★★★★ Sam came out after another company tried and failed to install our Nest thermostat. Sam had it diagnosed in fixed in a short amount of time. We highly recommend Sam and Madd Air.Response from the ownerAlways happy to help; thank you for choosing Madd Air! Sarah CrabtreySarah Crabtrey ★★★★★ We love Madd Air! Justin arrived right on time and was able to fix our heater. The price was very reasonable and the service was outstanding.Response from the ownerThank you for choosing Madd Air Sarah, we appreciate your five star review!! dennis keisterdennis keister ★★★★★ We have been using Madd Air for all of our HVAC needs for several years. We contracted for their twice a year (one for heating and one for air conditioning) check-up plan. They recently came out to do the heater system check-up that comes with the maintenance contract and discovered that a heat exchanger was emitting carbon monoxide. They provided a detailed explanation of the problem and the solution and answered all of our quesions. Our furnace was 20+ years old. They came out the next morning and had the new furnace in by noon. Comilo Rosales is the best. Great service and they always quote a competitive price and also seem to find a way to throw in little extras at no additional cost. No wonder that thay have all 5 star ratings.Response from the ownerThank you Dennis for always trusting our team with your comfort needs! Josh KJosh K ★★★★★ I live in the Humble, TX area.. and Sam was very kind, professional, and fair with the price. He was informative on the service and recommendations, and I could tell he truly meant each word he said. Would call again in a heartbeat for any services they provide.Response from the ownerThanks Josh; we are here any time you need us! gayle wolfegayle wolfe ★★★★★ Absolutely great service from this company and Camilo was such a help explaining what was going to happen and how everything works. 5 starResponse from the ownerThank you so much Gayle. Always happy to be of service! Karen McClurgKaren McClurg ★★★★★ I would highly recommend MADD Air! They were here on time , worked effectively and was very competitive in price.Response from the ownerThanks Karen, we appreciate your review and recommendation! js_loader

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